I use proof delay for all my galleries and I love it!! But recently I have had a few customers that have built out a shopping cart order on their own and now want me to place the order on my end. This can be a pain in the neck because the customer has to send me a list of prints they want and I have to rebuild the order on my end. Is there anyway for me to access their already created order even though it has not been placed yet?
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Customer shopping carts are not visible to anyone but the customer. One way in which you can easily collaborate with a customer in the manner in which you are asking, is to set up an "Event" for that customer's photos. You send the link to the event page, which has their gallery or galleries. The customer selects their favorites (by way of clicking on the "heart" icon) and then you see a virtual gallery of their favorites. No need for them to send a list of photos to you - but you'd still collaborate with the customer on sizes, items, finishes, etc. More on the events feature here: http://help.smugmug.com/customer/portal/articles/83125 |
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There is not a way to view the contents of a non-submitted shopping cart. Comment: This seems strange. Why would your customers build out an order but not submit it? Possible alternative: if for some reason your customers continue to do this, charge them for it. Offer that they can build and submit their order with no processing fee, but if they'd like to submit their order to you via email or such that you'll charge $X for your time to submit the order with the lab. |
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As I understand the shopping cart it is stored in a cookie on the clients computer as opposed to writing it to a database on the SmugMug side so there is no way to retrieve that from your side. This really ties in with self fulfillment. It sounds like a cool feature. Head over to http://feedback.smugmug.com/forums/17723-smugmug and do a quick search and you will find lots of people asking about self fulfillment. |
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