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| bio | website | |
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| location | ||
| age | ||
| visits | member for | 1 year, 3 months |
| seen | 7 hours ago | |
| stats | profile views | 1 |
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May 20 |
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Badges on iWeb site I'm not familiar with iWeb, but it could be that it doesn't properly support SmugMug badge embed code and thus does not work properly. I would suggest that you contact our HelpDesk so we can take a closer look: help.smugmug.com/customer/portal/emails/new |
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May 20 |
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Video Export not working What you describe sounds like the device might have run out of space or the app crashed during the recording of the video and the video might not have been properly saved. I'd suggest that you contact us on the HelpDesk so we can take a closer look: help.smugmug.com/customer/portal/emails/new |
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May 20 |
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In video mode, how do you get the widescreen view to see what your video will look like in 16:9? Can you be more specific on what you refer to? I assume that you refer to Camera Awesome and playing back videos in it. However, I don't see any issue with video playback. As with other apps, you can double tap the video while it's playing to toggle between the zoomed mode and seeing the full video with black bars. |
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Apr 28 |
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Why won't my camera awesome images appear in my camera roll? To begin with, there is no need to enable the "reset sharing accounts" option during normal use - it's only there for troubleshooting issues and by design, it'll always switch back to off. In regards to the issue you're seeing, please contact the HelpDesk directly so we can work on figuring out what's going on: help.smugmug.com/customer/portal/emails/new Thanks! |
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Apr 22 |
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Why does my browser lock up when uploading photos to SmugMug? Please contact us at the HelpDesk and include details, like the browser version, operating system, and uploader you're using. Can you try using another browser as well? What exactly do you do step by step and what happens - do you see any error messages? We're standing by for your message: help.smugmug.com/customer/portal/emails/new |
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Apr 20 |
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Is ProRes a supported video format on SmugMug? I'd recommend that you give it a try with a small example. I don't have an example to try it with so I can't say if it'll work. Keep in mind that the video you upload will just be used to create our video sizes and is then deleted. So there's little use in uploading a super high quality / super large file as it'll be converted anyhow. So you'll likely just take you to upload longer for no quality benefit. |
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Apr 11 |
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API - How to upload pictures? Seems like you received help with your issue on Dgrin dgrin.com/showthread.php?t=233565 |
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Mar 29 |
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Why do thumbnails display a different saturation of color to the main images? Thumbnails are tiny images and if you'd add a color profile to them, they'd likely massively increase in file size and thus result in slower load times as often a lot of thumbnails are displayed on a gallery page. Over the years I've maybe seen a handful people bring this up as an issue and making a change for those very few vs. increasing the load times for everyone else doesn't seem like a good idea. That's just my personal view on the subject. |
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Mar 28 |
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Why do thumbnails display a different saturation of color to the main images? Without specific examples and details on what browsers versions and operating systems you used, this may be difficult to answer. That said, I'm guessing it boils down to the color management done in the browser. Thumbnails on SmugMug don't contain color profiles (for size and thus speed reasons) and some browsers don't color manage them due to that. For example, in Firefox you can change that behavior via a config setting kb.mozillazine.org/Gfx.color_management.enabled |
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Mar 4 |
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App crashes, can't access pics As mentioned in my answer, write the Heroes if the problem persists. Thanks. |
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Feb 19 |
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Camera Awesome app frozen In addition to what Bradford asked, can you provide us with details on what in specific you did before running into the issue? Where exactly / at what screen does it freeze? Did you attempt to share any photos / videos, if so to which services? How much free space do you have on your iPhone? Check on that in the iOS settings app > general > about section. How many photos / videos do you have within the Camera Awesome app? Also check the app store app that you have the latest update for Camera Awesome installed. |
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Oct 16 |
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SmugMug API not returning updated image positions How do you arrange images - do you use the API or one of the SmugMug arrange tools - if the latter, which tool? Are you sure that the gallery is set to autosort "none"? I'm not a programmer, but it might be helpful if you could provide a specific example of your full request and the response you get. Also what response are you expecting? |
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Oct 11 |
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What is going on with API v1.2.2? I posted on your Dgrin thread since you had more info there dgrin.com/showthread.php?t=227671 |
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Sep 5 |
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Why is the navigation bar not responding when using Chrome? Anneli, I just wanted to let you know that the issue with the links not always working in Chrome should be resolved. |
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Aug 8 |
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Newbie looking for answers! You're welcome. If you can't find what you're looking for, you could always just start a new thread to ask your questions in. :) |
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Jun 21 |
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How is calculated the md5 for pictures in portrait orientation? While I'm not an engineer, I can think of one very good reason: Not applying the rotation would mean added CPU cycles each time the backend accesses the original photo. With the rotation applied, that's a one time action and going forward the system doesn't ever need to auto rotate the photo anymore. And keep in mind that the original may be accessed more often than you'd think. Like for any custom size photo requested via the full screen slideshow I think the system uses the original if possible to create the best possible image. |
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Jun 13 |
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When will Camera Awesome support 500px uploading? For feature requests, please use the SmugMug feedback page: feedback.smugmug.com Thanks! |
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May 22 |
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Events: Guest Registration Keep in mind that a person can enter any email address and therefore pretend to be someone else. I don't think it's in the interest of you or your client to have a friend, family member etc. register as your client and select funny or unrelated photos as some kind of practical joke. So the email verification ensures that the person selecting the photos has actually access to the email address they registered with. |
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May 22 |
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Help with 'thumbs up' in a gallery! @LauraOlson Is the gallery password protected or unlisted? Photorank only works in public, not password protected galleries. If you're a Pro user, instead of having your client comment on all photos, take a look at the events feature that Andy suggested. With it, your client could click on the heart icon below a photo to make it a favorite. |
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May 5 |
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Camera Awesome App froze while trying to export to camera roll @Ana, go to the iPhone settings app > Camera! section. There enable the "reset sharing accounts" setting. Then make sure to close the app completely: 1. on the home screen, double tap the home button to bring up the app switcher 2. hold down on the app icon in the app switcher until it starts wiggling. 3. tap the red closing X next to the app's icon 4. tap the home button once more 5. relaunch the app. Then the app shouldn't crash anymore and you should be able to export your photos to the camera roll. |
